Returns & Exchanges
We want you to be fully satisfied with your gaming setup, which is why we offer a 49-day return policy for all Secretlab products in their original packaging. If your chair or desk isn't the perfect fit, our support team is here to assist you with the return or exchange process.
Submit a Request
Contact our support team through the official Secretlab help center to initiate your return request and receive a Return Authorization number.
Prepare the Package
Disassemble your product carefully and place it back into its original packaging with all components, manuals, and tools included.
Ship It Back
Securely seal the box and drop it off at the designated courier location using the shipping label provided by our support team.
Receive Your Refund
Once our warehouse inspects the returned items to confirm they are in original condition, we will issue a refund to your original payment method within 7-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing